Turn Microsoft Teams into your business phone system.
Business numbers, external calling, queues and auto attendants inside the Microsoft Teams environment your staff may already use every day.
Teams Phone extends Microsoft Teams beyond internal meetings and calls by adding cloud phone-system capability and, with the right calling service, connectivity to normal business phone numbers.
Microsoft 365 integrated
Calling within a familiar Microsoft Teams environment.
Business numbers
Make and receive calls using configured business numbers.
Desktop & mobile calling
Use supported computers and mobile devices.
AU & NZ calling package
Standard calls to Australian and New Zealand landlines and mobiles.
Three pieces make the phone system work
Microsoft Teams Phone provides the cloud phone-system functionality. External calls to normal landline and mobile numbers also require PSTN connectivity / a calling service.
1. Microsoft 365 / Teams
The collaboration environment the user already works within.
2. Teams Phone
Adds the cloud PBX / phone-system capability.
3. Calling service
Connects Teams to the public telephone network so users can call and receive calls from normal business numbers, landlines and mobiles.
Bang IT can put these pieces together and manage the configuration rather than leaving the business to assemble the phone system itself.
Plan the licensing
An eligible Microsoft 365 / Teams licence, a Teams Phone entitlement and a PSTN calling service are required. For many SMB clients, the Teams Phone entitlement is Microsoft Teams Phone Standard; some Microsoft enterprise licences may already include it. Bang IT can supply and manage the calling service as part of the overall solution.
One familiar place for more of your communication
For businesses already using Microsoft Teams heavily, Teams Phone can add external business calling to an application users already know. Staff can work with their business numbers through supported Teams apps on computers and mobile devices.
The right licensing, calling service and call-flow configuration still need to be planned around the business.
Business calling
Numbers and routing
Users working across locations
Calling features
Business Numbers
Make and receive supported external business calls using configured phone numbers.
Auto Attendants
Route incoming callers using supported greetings and menu options.
Call Queues
Distribute calls across an appropriate team where queue-based calling is required.
Call Handling
Use supported transfer, hold and forwarding functionality within the configured environment.
Desktop & Mobile Calling
Use Microsoft Teams on supported computers and mobile devices for business calling.
Headsets & Teams Devices
Use compatible headsets and supported Teams devices where appropriate.
Microsoft Teams Phone from Bang IT
Business calling through Microsoft Teams, with the phone-system entitlement and calling service brought together.
What’s included
- Microsoft Teams Phone licence / entitlement where required as part of the package
- Business PSTN calling service
- Unlimited standard calls to Australian landlines and mobiles
- Unlimited standard calls to New Zealand landlines and mobiles
- Use of Microsoft Teams for making and receiving business calls
Fair-use conditions and excluded or premium destinations may apply. Number porting, new numbers, implementation, hardware and other services may incur additional charges depending on requirements.
Bring your business numbers with you
Existing business numbers can often be ported to a new Teams Phone solution. Portability depends on the existing carrier, number type and technical requirements.
Bang IT can coordinate the agreed porting process as part of the planned transition. Timing and availability are confirmed for the numbers involved.
Number migration
Review the numbers, confirm the destination service and plan the agreed cutover.
Route calls to the right part of the business
A practical example of an incoming business call flow:
Main business number
Auto attendant / receptionist
Sales / Support / Accounts
Queue or appropriate user
Moving business calling into Teams
Review Microsoft 365
Check the existing environment and relevant user licensing.
Confirm users and numbers
Identify who needs Teams Phone and which business numbers are involved.
Design call flows
Plan auto attendants, queues and incoming-call routing.
Configure Teams Phone
Set up the agreed licences, users, calling service and phone-system configuration.
Port and cut over
Coordinate the agreed number migration and transition to Teams calling.
Test and support
Validate agreed call flows and provide ongoing support for the implemented environment.
Teams Phone or 3CX?
Microsoft Teams Phone can suit organisations already heavily invested in Microsoft 365 and Teams, while 3CX can suit businesses that want a dedicated phone platform with broader traditional PBX-style call-flow flexibility.
The right choice depends on how the organisation handles calls and the technology environment around it.
Choose around the call flow
Review the users, numbers and routing requirements before selecting a platform.
Frequently Asked Questions
What is Microsoft Teams Phone?
Microsoft Teams Phone adds cloud phone-system functionality to Microsoft Teams, allowing supported users to make and receive business calls through the Teams environment when suitable PSTN connectivity is configured.
Does Microsoft 365 include Teams Phone?
It depends on the Microsoft licence. Many SMB Microsoft 365 subscriptions require an additional Teams Phone entitlement, while some enterprise licensing can already include it.
What else do we need to call normal phone numbers?
Teams Phone also requires PSTN connectivity / a calling service so users can call and receive calls from normal landline and mobile numbers.
Does the Bang IT $60 package include the Teams Phone licence?
Yes. The package includes the Teams Phone entitlement where required as part of the service, business PSTN calling and unlimited standard calls to Australian and New Zealand landlines and mobiles. An eligible Microsoft 365 / Teams licence is required separately.
Can we keep our existing numbers?
Existing business numbers can often be ported, depending on the number type, existing carrier and technical requirements.
Can we use auto attendants and call queues?
Yes. Teams Phone supports auto attendants and call queues for suitable business calling scenarios.
Can users call from their computers and mobiles?
Yes. Supported users can make and receive configured business calls through Microsoft Teams on compatible computers and mobile devices.
Do we need desk phones?
No. Many users work with a headset and Teams application, although compatible Teams devices and physical phones can also be used where appropriate.
Can Bang IT migrate our current phone system?
Yes, where the existing system and numbers are suitable. We can review the current environment, configure Teams Phone and coordinate the agreed number migration.
Is Teams Phone better than 3CX?
It depends on the requirements. Teams Phone can be attractive where Microsoft Teams is already central to the business, while 3CX provides a dedicated phone-system environment with flexible PBX-style functionality.
Already using Teams? Your phone system can live there too.
Tell us how your business handles calls today. We can review your Microsoft 365 environment, numbers and call-flow requirements and plan the right Teams Phone setup.