Cloud Services
Taking a desktop freight application into the cloud
TradeWindow Cyberfreight — Australian freight forwarding software provider supporting more than 200 customer organisations
The challenge
TradeWindow Cyberfreight’s freight-forwarding application had traditionally relied on infrastructure at each customer’s premises. Customers needed to host their own database server, maintain that server, manage backups and install the required application components on individual computers.
This created a significant burden for customers and made the application heavily dependent on the condition and configuration of each customer’s local IT environment. It also made remote access more difficult as users increasingly needed to work from different offices, from home or while travelling.
What Bang IT did
Bang IT designed and implemented a hosted environment on our cloud platform that moved the application’s core infrastructure away from individual customer premises. The environment centrally hosted the application databases and provided the application to more than 200 customer organisations through a managed remote application platform.
Rather than maintaining their own database infrastructure, customers could securely connect to the hosted environment and access the application from wherever they were working. The solution incorporated centrally managed access controls and multi-factor authentication, while backups and the underlying server environment could be managed as part of the hosted service rather than being left to each individual customer.
The outcome
Customers no longer needed to operate their own database server for the application, maintain local database infrastructure, manage the application’s server backups themselves or depend on the application being installed and maintained independently across every workstation.
Users gained the ability to access the system securely from different locations, while TradeWindow Cyberfreight gained a more consistent platform for delivering its application to customers. The result was a simpler customer experience and a centrally managed environment that could grow as more organisations adopted the service.